Krista Galloway is not a fan of Christmas. After her rough childhood in multiple foster homes, the holiday season just brings too many bad memories to the surface. But when she accepts a job as a city manager in the mountain town of Winter Hill, Washington, Christmas is part of the deal. The small town is famous for its Christmasville celebration, something that the city manager...well, manages.

As she tries to make her tiny new apartment feel like home for her and her eight-year-old daughter, Emily, Krista begins to wonder if this move was a mistake. She doesn't always feel welcomed in the close-knit town, and Emily continually wonders Where's the snow? Can a friendly stranger and his family help restore Krista's Christmas spirit before the big day?