Uncommon Service: How to Win by Putting Customers at the Core of Your Business Anne Morriss
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Measure What Matters : Online Tools For Understanding Customers, Social Media, Engagement and Key Relationships: Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships
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If you can measure your key business relationships, you can improve them - with powerful results. This book explains simple, step-by-step procedures for measuring customers, social media reputation, influence and authority, the media, and other key constituencies. This book is based on hundreds of case studies about how organizations have used measurement to improve their reputations, strength their bottom lines, and improve efficiencies all around. Readers will learn how to collect the data that will help them better understand their competition, do strategic planning, understand their key strengths and weaknesses, and better respond to customer preferences.
© 2020 Ascent Audio (오디오북): 9781663708496
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오디오북: 2020년 7월 20일
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