Reducing On-Call Engineer Burnout with a Volunteer Management Infrastructure - DevOps 121

Managing uptime is critical for customers and it can be a powerful customer activity that connects engineers to the value that customers receive from your product, however it can also be a heavy source of burnout for engineers. Brian Scanlan with Intercom has created a volunteer management infrastructure that increases the efficiencies of on-call engineers while also reducing the inherent disruptive nature to the job. Today on the show, the panel interviews Brian about his process and architecture to this on-call management infrastructure.

In this episode… 1. The on-call burden 2. Alarm management 3. Escalation paths 4. Incentives for the volunteer teams 5. Deployment processes 6. Improving standards and expectations 7. Human centric vs. machine centric

SponsorsTop End DevsRaygun | Click here to get started on your free 14-day trialCoaching | Top End Devs LinksIntercom's On-Call Strategy to Avoid Engineer Burnout [2021] 10 technical strategies to avoid when scaling your startup (and 5 to embrace) - Inside Intercom Infrastructure at speed: 5 lessons learned from building Intercom in EuropeBrian ScanlanTwitter: @brian_scanlanLinkedIn: Brian Scanlan Picks • Brian- speedtapefilms • Jonathan- Mafia Prince: Inside America's Most Violent Crime Family and the Bloody Fall of La Cosa Nostra • Will - ThirdWeb.com

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