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Dan Turchin


Host Dan Turchin, PeopleReign CEO, explores how AI is changing the workplace. He interviews thought leaders and technologists from industry and academia who share their experiences and insights about artificial intelligence and what it means to be human in the era of AI-driven automation. Learn more about PeopleReign, the system of intelligence for IT and HR employee service: http://www.peoplereign.io.


AI and the Future of Work

George Maddaloni is the EVP and CTO for Operations at Mastercard, where he leads the performance and modernization of technology platforms serving more than 35,000 employees worldwide. He has previously held senior IT leadership roles at AIG, UBS, AT&T, GM, and Merrill Lynch, and currently serves on the board of SustainableIT.org. George earned his BS in Mechanical Engineering and Computer Science from Johns Hopkins University and an MBA from Fordham University.

In this conversation, we discuss:

 • How Mastercard’s CTO thinks about the balance between innovation, trust, and regulation in one of the world’s most complex financial networks.
 • The strategy behind modernizing Mastercard’s internal technology platforms to empower 35,000 global employees.
 • Why a decade of AI experience changed how Mastercard approaches fraud, data, and customer confidence.
 • The cultural shift that turned curiosity about AI into measurable progress across a global workforce.
 • How a 50-year-old payments company keeps competing with startups by rethinking infrastructure from the ground up.
 • George Maddaloni’s vision of the next era of payments and how technology might make transactions faster, safer, and nearly invisible.

Resources:

Subscribe to the AI & The Future of Work NewsletterConnect with George on LinkedInAI fun fact articleOn How To Create an Energy-Based Work System that Empowers Employees • Other resources mentioned in this conversation: 
On decentralized AI in Banks and the Future of Finance with Paolo Ardoino, Tether CEO

358: Inside Mastercard’s AI Adoption Journey: CTO George Maddaloni on Building Trust, Detecting Fraud, and the Future of Payments

Jon Levy is a behavioral scientist and New York Times bestselling author known for exploring trust, human connection, belonging, and influence. He’s the founder of The Influencers Dinner, a secret dining experience that has grown into a community of thousands of leaders, including Nobel laureates, Olympians, celebrities, executives, artists, and musicians. His book You’re Invited: The Art and Science of Connection, Trust, and Belonging was named a Wall Street Journal “Book of the Month” in 2021. He’s also the author of The 2 AM Principle: Discover the Science of Adventure and the newly released Team Intelligence: How Brilliant Leaders Unlock Collective Genius.

In this conversation, we discuss:

 • Why the smartest teams often fail, and how trust, belonging, and psychological safety drive collective intelligence
 • The surprising data behind team performance, including why individual IQ doesn’t predict group success
 • What makes a team “brilliant,” and how leaders can design environments that unlock group flow and faster decision-making
 • How AI changes team dynamics and why it's urgent to redefine collaboration in a hybrid, tech-driven world
 • The four principles of Team Intelligence and how they apply to both startups and global enterprises
 • Jon’s personal journey from hosting secret dinners to writing 
Team Intelligence • , and why he believes social bonds are the future of work

Resources:

Subscribe to the AI & The Future of Work NewsletterLearn more of Jon on LinkedInExplore Jon’s published work and speaking eventsAI fun fact articleOn How gen AI startups can beat Big Tech incumbents •

357: Emotional Team Intelligence Over Star Power: Behavioral Scientist Jon Levy on Culture, AI, and Leadership

Tracy Layney is a seasoned HR leader with more than 15 years of experience shaping people and culture strategies at Levi’s, Gap, and Shutterfly. She currently teaches Human Capital Strategy as an adjunct professor at the University of Chicago Booth School of Business. Tracy holds a BA in English from the University of Pennsylvania.

In this conversation, we discuss:

 • Tracy shares her unconventional path from English major and aspiring lawyer to CHRO at Levi’s, Gap, and Shutterfly, and how consulting shaped her approach to organizational strategy.
 • She reflects on lessons from working with iconic leaders like Eva Sage Gavin and Chip Bergh, including leading Levi’s through the early days of the pandemic.
 • She explains why excellence and heart-centered leadership must coexist to build values-driven, high-performing cultures.
 • She explores how AI and other disruptive forces are reshaping HR, from talent strategy to employee expectations, and why adaptability is critical for leaders.
 • She discusses the importance of transparency and trust-building between HR and employees during times of uncertainty, drawing parallels with past crises.
 • She shares her perspective as a professor on how future HR leaders are navigating unprecedented change, mental health challenges, and the rapid rise of AI in the workplace.

Resources:

Subscribe to the AI & The Future of Work NewsletterConnect with Tracy on LinkedInAI fun fact articleOn How To Democratize Content Creation using AI

356: Can HR Build Trust in an Age of AI Uncertainty? With Tracy Layney, Former CHRO of Levi’s, Gap, and Shutterfly

Sean Williams is the CEO and founder of AutogenAI, the world’s leading AI proposal-writing engine, launched in May 2022. Under his leadership, the company recently closed a nearly $40 million Series B round led by Salesforce Ventures. Prior to AutogenAI, Sean founded Corndel Ltd, where he served as Chief Executive and scaled the business to 350 employees before its $60 million acquisition by THI Holdings in 2020.

In this conversation, we discuss:

 • Why Sean believes AI will revolutionize how organizations write, win, and deliver proposals
 • How AutogenAI is reducing proposal writing time from days to hours for companies bidding on complex contracts
 • The ethical considerations of AI-written proposals and why transparency is critical in high-stakes industries
 • What Sean learned from scaling Corndel to 350 employees and how that experience shaped AutogenAI's go-to-market strategy
 • Why the biggest risk for organizations isn’t adopting AI too quickly, but failing to experiment early
 • How AutogenAI is building trust with enterprise clients through customization, compliance, and human-in-the-loop design

Resources:

Subscribe to the AI & The Future of Work NewsletterConnect with Sean on LinkedInAI fun fact articleOn How To Prevent Bias and Be Responsible for Ethical Decision Making

355: Can AI Transform Proposal Writing, Bidding, and RFPs? Sean Williams on AutogenAI’s $40M Journey.

Josh Bersin is one of the most respected voices in HR and HRTech, known for shaping how organizations think about talent, learning, and the future of work. He began covering the space in 2001 and later sold his firm, Bersin & Associates, to Deloitte in 2012. Today, he leads The Josh Bersin Company, which produces influential research, publishes widely on workplace trends, and hosts the annual Irresistible conference. He’s also the author of Irresistible: The Seven Secrets of the World's Most Enduring, Employee-Focused Organizations and the host of a podcast that explores the evolving world of work with clarity and insight.

In this conversation, we discuss:

 • Why fears of AI-driven job loss are overstated and how automation can unlock new opportunities for growth.

 • The rise of “superworkers” who use AI to eliminate routine tasks and focus on creativity, innovation, and more meaningful contributions.

 • How companies are rethinking organizational design, roles, and skills in response to rapid advances in AI.

 • Real-world examples of AI adoption in banking, insurance, and airlines—and what leaders can learn from them.

 • The concept of “supermanagers” and why human leadership and soft skills remain critical in an AI-powered workplace.

 • Josh’s perspective on what it means to be an “irresistible organization” in a time of massive technological and cultural change.

Resources:

Subscribe to the AI & The Future of Work NewsletterConnect with Josh on LinkedInAI fun fact articleOn How To Invest on AI Driven Work • Past Episode with Josh [Season 3, #278]: 
On How the Best-Performing Teams use AI

354: AI as a Liberating Technology: Josh Bersin on Turning Routine Tasks into Superworkers Driving Trust, Creativity, and Growth

In this Labor Day Special Episode of AI and the Future of Work, host Dan Turchin sits down with three leaders for an open conversation about how AI is reshaping the workplace.

They discuss both opportunities and challenges. The focus is on building organizations where technology amplifies human potential rather than replacing it.

From rethinking the employee experience to redefining leadership in the AI era, the panel explores themes of empathy, trust, and the evolving social contract between employers and employees. Together, they share what it means to lead responsibly at a moment when the future of work is being rewritten in real time.

Featuring Guests:

🔹 Armen Berjikly (Venture Partner, Emerson Collective) – Listen to a previous conversation here: https://www.buzzsprout.com/520474/episodes/15520806 

 🔹 Alex Buder Shapiro (Chief People Officer, Jasper) – Listen to a previous conversation here: https://www.buzzsprout.com/520474/episodes/17522593 

 🔹 Anthony Moisant (CIO & Chief Security Officer, Indeed) – Listen to a previous conversation here: https://www.buzzsprout.com/520474/episodes/17751365 

✅ What You’ll Learn

 • How to create a culture of experimentation that builds empathy during times of change
 • Why leaders must balance speed of adoption with responsibility and trust
 • The evolving social contract between employees and employers in the AI era
 • What responsible AI policies look like in practice, and how to communicate uncertainty with honesty
 • Why the human experience must remain central as AI transforms the future of work

Watch the video version of this episode here: https://youtu.be/zJa8ASZVFYk 

💬 Inspired by this episode? Share your favorite insight on social and tag us. And don’t forget to subscribe for more conversations with the leaders shaping the future of work.

Other special episodes:

Lessons from Four Unicorn CEOs Disrupting Massive Markets with AI (Special Episode)Ethical AI in Hiring: How to Stay Compliant While Building a Fairer Future of Work (HR Day Special Episode)The Future of AI Ethics Special: Perspectives from Women Leaders in AI on Bias, Accountability & TrustAI and Safety: How Responsible Tech Leaders Build Trustworthy Systems (National Safety Month Special)Empowering the Next Generation: Career, Leadership & Resilience Insights (International Youth Day Special Episode)Data Privacy Day Special Episode: AI, Deepfakes & The Future of Trust

Lessons from Leaders: How AI Is Redefining Work and the Human Experience (Labor Day Special Episode)

Jody Glidden is the CEO and founder of Postilize, a company focused on reinventing CRM through AI. Before launching Postilize, he co-founded Introhive and served as CEO until 2022, helping raise over $100 million to build the enterprise relationship management category. A serial entrepreneur, Jody previously founded icGlobal, which was acquired by Smartforce, and played a key role in scaling Chalk Media, later acquired by BlackBerry maker Research in Motion. He holds a BBA from the University of New Brunswick and a Master’s in Information Systems from Harvard.

In this conversation, we discuss:

 • Why traditional CRMs fail to reflect how relationships actually evolve—and how Postilize is addressing that gap
 • How Postilize handles privacy, hallucinations, and human oversight to stay useful without crossing ethical lines
 • Jody’s approach to using AI not to replace human connection, but to augment and scale authentic relationship building
 • How relationship intelligence helps sales and go-to-market teams understand who to engage, when, and why
 • Why keeping CRMs accurate is nearly impossible without automation and real-time enrichment
 • What Jody learned from building Introhive and why Postilize is taking a radically different approach
 • The future of CRM as a system of engagement rather than just a system of record

Resources:

Subscribe to the AI & The Future of Work NewsletterConnect with Jody on LinkedInAI fun fact articleOn How To Manage Enterprise Apps That Support Thousands of Employees for a Rapidly Growing Global Company. •

353: Can AI Bring Back the Human Side of CRM? Jody Glidden, CEO of Postilize, on Nurturing Relationships

Anthony Moisant is the Chief Information Officer (CIO) and Chief Security Officer (CSO) at Indeed, the world’s leading job site with over 610 million job seeker profiles. He joined Indeed nearly five years ago after serving in a similar role at sister company Glassdoor for eight years. As CIO, he leads the teams responsible for the internal technology that supports employees and drives the business. As CSO, he oversees the security team focused on protecting the data of job seekers, customers, and employees. Anthony is also a graduate of the U.S. Navy Nuclear Submarine School.

In this conversation, we discuss:

 • Indeed’s goal to cut time-to-hire by 50% by removing friction across systems and workflows.
 • Solving the hiring challenges so every application gets seen and answered, using AI to improve matching and follow-ups.
 • Why skills (not degrees) will define the future of hiring, and how job seekers can prepare for a skill-first economy
 • How to double team productivity with AI while keeping trust high and addressing fears about automation.
 • A values-driven approach to AI ethics: transparency, fairness testing, red-teaming models, and an “AI constitution” agent.
 • The lessons Anthony brought from the U.S. Navy and how they continue to shape his leadership approach in high-pressure environments

Resources:

Subscribe to the AI & The Future of Work NewsletterConnect with Anthony on LinkedInAI fun fact articleOn How to Invest and Advise Early Stage Tech Companies

352: Can AI Solve the Job Search Problem? Make Hiring Faster and More Human with Anthony Moisant, CIO & CSO at Indeed

A few days ago, Nick Mehta announced his transition from CEO to Board Director and Special Advisor at Gainsight. As CEO, he spent more than a decade transforming the company into a global leader in customer success, serving over 20,000 customers and surpassing $100 million in ARR. Before Gainsight, he led LiveOffice through its acquisition by Symantec and co-founded Chipshot in the 90s. Nick serves on the boards of F5 and PubMatic and holds a Bachelor’s degree in Biochemistry and a Master’s degree in Computer Science, both from Harvard. Known for leading with heart, humor, and humility, he’s also the voice behind the blog Mehtaphysical Musings, a rapper, and a YouTube creator with over 50 parody videos.

In this conversation, we discuss:

 • How Nick Mehta balances vulnerability and optimism as a leader navigating uncertainty
 • Why Gainsight’s values like “childlike joy” matter more in an AI-driven world
 • What happens to identity and purpose in a post-work economy shaped by automation
 • The growing divide between capital and labor, and why Marxist ideas are resurfacing in the AI era
 • Why we shouldn’t assume past tech cycles will repeat and how to question AI's impact on jobs
 • What Gainsight’s AI initiative “Atlas” reveals about the rise of agentic tech in customer success

Resources:

Subscribe to the AI & The Future of Work NewsletterConnect with Nick on LinkedIn • Past Episode with Nick [Season 5, #298]: 
On Building A Human-First AI Culture • Watch this for a laugh: “
I promise that you’ll never find a CEO like Nick • ”
 • Recommended by Nick:
Three-Body Problem by Liu CixinPlayer Piano by Kurt Vonnegut •

351: The End of the Pre-Written Story: Nick Mehta, former Gainsight CEO, on Embracing AI’s Uncertainty

Dr. Jad Tarifi is the co-founder of Integral AI, a company he launched in 2021 after holding senior AI roles at Google. He earned his PhD in Computer Science and AI from the University of Florida and completed his undergraduate studies at the University of Waterloo. A returning guest to the podcast, Jad is a leading thinker on world models in AI and often shares insights on the science of longevity and the future of intelligence.

In this conversation, we discuss:

 • Why Jad believes the goal of AGI isn't intelligence but freedom, and how that redefinition reframes both ethics and alignment
 • The role of world models in achieving AGI, and why video prediction alone isn't enough for robust, reliable reasoning
 • What it means to design AI that can autonomously learn new skills with minimal energy and data, matching or exceeding human learning efficiency
 • How Integral AI is building AGI-capable models by focusing on unsupervised abstraction and embodied, open-ended agents
 • How Jad defines superintelligence and what it reveals about the evolving relationship between humans and machines
 • A glimpse into Integral’s long-term roadmap, including recursive superfactories and post-AGI economies

Resources:

Subscribe to the AI & The Future of Work NewsletterConnect with Jad on LinkedInAI fun fact articleOn How To Pick The Right Business Problem to Solve with AI • Jad Tarifi’s past episode 
on how to train AI to reason like humans

350: What Comes After AGI? A Vision for a Freedom-Based Economy with Jad Tarifi, Co-Founder of Integral AI

Ever wonder what "knocker-uppers" did in Britain when alarm clocks were invented? Curious what scribes did after the printing press? Loom operators after the cotton gin? Throughout history, those on the right side of innovation thrive.

In this crossover episode, host Dan Turchin is interviewed by Service Desk Institute Chief Value and Innovation Officer David Wright. Hear how technology is changing customer service... and improving the lives of customer service agents while forcing them to upskill and re-skill.

Listen and learn:

 • What skills won't be replaced by AI
 • How the service desk is being transformed by automation
 • Why "augmented intelligence" is improving employee service
 • What's happening now to mitigate the impact of bias in training data

Host Dan Turchin interviewed by David Wright from the Service Desk Institute

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