CX Challenges Across eCommerce and Retail Spaces - with Chloe Rice of Shutterstock

CX Challenges Across eCommerce and Retail Spaces - with Chloe Rice of Shutterstock

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Episod
870 of 1036
Längd
12min
Språk
Engelska
Format
Kategori
Ekonomi & Business

Today’s guest is Chloe Rice, Director of Global Customer Experience at Shutterstock. Shutterstock is a New York-based provider of stock photography, stock footage, stock music, and editing tools with a library of nearly 200 million royalty-free stock photos. Chloe joins us to explore the rapidly changing landscape of media and the role AI plays in shaping customer interactions. Throughout the episode, Chloe shares her insights on the emerging trends in customer experience, from the ethical use of AI to building transparent policies that ensure authenticity across all content channels. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.


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