Summary of Jim Harter's First, Break All the Rules

Please note: This is a companion version & not the original book.

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#1 The loss of the British fleet in 1707 was caused by the inability to measure something that was already critical to their success: longitude. The same is true in today’s business world: companies cannot find and keep talented employees if they don’t have an accurate way to measure their ability to do so.

#2 Institutional investors, like the Council of Institutional Investors and the California Public Employees Retirement System, are demanding a simple and accurate measuring stick that can tell them how well one company or one manager is doing compared with others.

#3 The demand for a simple and accurate measuring stick for comparing the strength of different workplaces is growing. The Gallup Organization set out to build one.

#4 A strong, vibrant workplace looks like the Lankford-Sysco facility in Pocomoke, Maryland. The company has single-digit turnover, absenteeism is at an all-company low, and shrinkage is virtually nonexistent.

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