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Dianna Booher

Would you like to know how to give bad news without destroying a relationship? Tired of hearing people complain, “There’s just NO communication around here!” What if you had guidelines to know exactly what to communicate; when to communicate, and how to communicate it to your employees, colleagues, and customers? Now you do. Best-selling self-development author Dianna Booher presents her 10 principles for Communicating as a Leader to stop the chaos and start real communication.

You’ll learn to:
Think on your feet with a four-step model for answering questions clearly, concisely, and crediblyFrame the positive approach, a technique that helped both Bill Clinton and Barack Obama win their presidential electionsExpress yourself clearly with two key ideas so simple that most people discount themUse circular communication to gain visibility for promotions and to put actual dollars in your paycheckDiscover and evaluate the top two ways people assess your competence-no matter what your job title
Learn why 228 of the Fortune 500 companies have been trained in communication skills during the past two decades by Dianna Booher and her staff through workshops and speeches and her more than 40 books.

Made for Success

Communicate with Confidence

Communicating as a Leader: Communicate with Confidence

You may call them "inhuman resources." They are difficult people. They are sneaky, backstabbing, sulking, sarcastic or indifferent. Dealing with them is a challenge and often leads to feelings of hopelessness and frustration.

This audio program will identify different types of difficult people. Strategies for dealing with contentious tactics including manipulation, guilt, blame, sabotage, bullying, lying, refusal to engage and others. Tactics for disarming games and maintaining sanity will be emphasized.

Topics covered include:

 • What is the payoff for being difficult?
 • The targets for change: other, system and self
 • Aiding and abetting: contributing to the success of the difficult person
 • Assertive persistence: disarming games
 • Nice people make me nervous: what's really behind that smile
 • How to take care of yourself when dealing with difficult people
 • Standing your ground
 • Moving through unfinished business

Dealing with Difficult People: Communicate with Confidence