Дизайн впечатлений: Инструменты и шаблоны создания у клиента положительных эмоций от взаимодействия с компанией и продуктомРоберт Россман5
The Ultimate Book of Influence: 10 Tools of Persuasion to Connect, Communicate, and Win in BusinessChris Helder4
The Lost Art of Connecting: The Gather, Ask, Do Method for Building Meaningful Business RelationshipsSusan McPherson5
The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to PurposeSteve Curtin
Customer Obsessed: A Whole Company Approach to Delivering Exceptional Customer ExperiencesEric Berridge3.9
The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting ImpressionsNoah Fleming5
Спроси маму: Как общаться с клиентами и подтвердить правоту своей бизнес-идеи, если все кругом врутРоб Фитцпатрик4.5
Winning Her Business: How to Transform the Customer Experience for the World’s Most Powerful ConsumersBridget Brennan3
Nincompoopery: Why Your Customers Hate You and How to Fix It: Why Your Customers Hate You--and How to Fix ItJohn R. Brandt5
Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service ExperienceMicah Solomon4
The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime ValueSarah Toms3.9
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer ServiceJeff Toister4.7
The A-Z of Service Excellence: The Essential Guide to Becoming a Customer Service ProfessionalCate Schreck
Закон успешных инноваций: Зачем клиент «нанимает» ваш продукт и как знание об этом помогает новым разработкамClayton Christensen5