4.3
Ekonomi & Bisnis
Your customers are your future.
Smartphones, social media, and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential hazards, and reshaping your business with customer experience (CX) at its heart.
From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution.
Transform Customer Experience offers real-life insights into effective strategies for developing and implementing Customer Experience (CX) programs in a range of corporate, governmental, and non-profit environments.
© 2019 Ascent Audio (Buku audio ): 9781469072722
Tanggal rilis
Buku audio : 9 April 2019
4.3
Ekonomi & Bisnis
Your customers are your future.
Smartphones, social media, and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential hazards, and reshaping your business with customer experience (CX) at its heart.
From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution.
Transform Customer Experience offers real-life insights into effective strategies for developing and implementing Customer Experience (CX) programs in a range of corporate, governmental, and non-profit environments.
© 2019 Ascent Audio (Buku audio ): 9781469072722
Tanggal rilis
Buku audio : 9 April 2019
Masuki dunia cerita tanpa batas
Peringkat keseluruhan berdasarkan peringkat 12
Informative
Cozy
Page-turner
Unduh aplikasinya untuk bergabung dalam percakapan dan menambahkan ulasan.
Bahasa Indonesia
Indonesia