Digital Customer Service: Transforming Customer Experience for An On-Screen World Rick Delisi
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The Experience Business: Why Price-Focused Businesses Fail and What winners Do Instead
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How is it that some companies seem to be able to charge sky-high prices and 'get away with it' while their competitors struggle to get customers at any price and often end up discounting their way out of profitability and business? The answer lies in The Experience Business. When you listen to this audiobook you'll understand: The KEY DIFFERENCES between experience businesses and price-led businesses Why businesses need a set of rules to consistently deliver GREAT CUSTOMER EXPERIENCES How to craft a set of experience rules to drive your own BUSINESS GROWTH AND PROFIT The SECRET WEAPON of every profitable experience business How to shortcut the traditional customer journey from PROSPECT INTO RAVING FAN
© 2021 Rethink Press (Hljóðbók): 9781781335611
Útgáfudagur
Hljóðbók: 25 januari 2021
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