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Microsoft

This is a show for anyone who cares about using digital approaches in the public sector to deliver better outcomes. We explore stories from around the world, where public servants have been successful at driving change. We meet the people behind the stories, to hear their first-hand experiences and lessons learned. Throughout the series we discuss technology and trends, as well as the cultural aspects of making change happen.

Public Sector Future

Joe Whittinghill is the Chief Learning Officer at Microsoft, where having a growth mindset is at the heart of the organization's culture, and key to its success. He joins host Olivia Neal to share his lessons in building a learning culture across 220,000 employees, based in 115 different countries. Joe shares practical insights as well as perspectives on the neuroscience of learning and the role of AI, to help us keep up to date at a time when pace of change has never been quicker.
 
Click here for transcript of this episode. 
 
Click here for the corresponding blog post for this episode. 
 
Olivia Neal [host] | LinkedIn 
 
Joe Whittinghill [guest] | LinkedIn 
 
Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes. 
 
Discover and follow other Microsoft podcasts at news.microsoft.com/podcasts/.

Building a Learning Culture for the Age of AI, with Joe Whittinghill

Ima Okonny is the Chief Data Officer at Employment and Social Development Canada. Ima leads work across the department of 40,000 people to better understand and use data to deliver services to Canadians. In this episode she joins host Olivia Neal to discuss foundational data platform approaches, responsible use of AI, and how she's building data literacy right across the organization. 
 
Click here for transcript of this episode. 
 
Click here for the corresponding blog post for this episode. 
 
Olivia Neal [host] | LinkedIn 
 
Ima Okonny [guest] | LinkedIn 
 
Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes. 
 
Discover and follow other Microsoft podcasts at news.microsoft.com/podcasts/.

Platforms, Literacy and Responsible AI—Data Foundations to Better Serve Canadians

Lt. Gen. Alan Lynn (Ret.) is the former Commander of the US Defense Information Systems Agency. He began building his expertise in military communications early in his career, and this developed through roles which took him around the world, including NATO communications, peacekeeping operations in Bosnia, and communications for the US in the Pacific. Lt. Gen. Lynn joins guest host AT Ball to share his insights on establishing cyber as domain, the role of technology in collaboration and communication, and the importance of understanding the needs of those in the field. 
 
Click here for transcript of this episode.
 
AT Ball [host] | LinkedIn 
 
Lt. Gen. Alan Lynn (Ret.) [guest] | LinkedIn
 
Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes.
 
Click here for additional links and information on this episode with Lt. Gen. Alan Lynn (Ret.).
 
Discover and follow other Microsoft podcasts at news.microsoft.com/podcasts/.

Cyber, Communications and Collaboration in Defense with Lt. Gen. Alan Lynn (Ret.)

Fabio Correa Xavier is the CIO of the Court of Accounts in the State of São Paulo, Brazil, and he has led his team to be early and enthusiastic adopters of Gen AI. The Court of Accounts oversees government spending of over $100bn, for the State which has a population of 44 million. It is critical that the people of São Paulo can trust how public funds are being used, and the Court of Accounts play a core role in ensuring this happens. In this episode, Fabio talks with host Olivia Neal to explore how using Gen AI has enabled them to actively improve how public funds are overseen and managed. 
 
Click here for more information on the Court of Accounts, São Paulo.
 
Click here for transcript of this episode. 
 
Olivia Neal [host] | LinkedIn 
 
Fabio Correa Xavier [guest] | LinkedIn
 
Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes.
 
Click here for additional links and information on this episode with Fabio Correa Xavier.
 
Discover and follow other Microsoft podcasts at news.microsoft.com/podcasts/.

Oversight of Government spending using Generative AI

As the former CIO for the City of Kelowna in Canada, Jazz Pabla led a small team charged with delivering digital services and meeting the developing needs of a growing city. He talks with host Olivia Neal to explore how the team used Generative AI to test new approaches to service delivery, to support developers, and to create a culture of innovation that attracts and keeps talented people.
 
Click here for more information about the City of Kelowna and their conversation. 
 
Click here for transcript of this episode. 
 
Olivia Neal [host] | LinkedIn 
 
Jazz Pabla [guest] | LinkedIn 
 
Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes 
 
Discover and follow other Microsoft podcasts at news.microsoft.com/podcasts/.

Innovative Culture and AI—Digital Transformation in the City of Kelowna

Rich Corbridge is the Chief Digital and Information Officer for the UK's Department for Work and Pensions (DWP), the UK's biggest public service department with 100,000 employees, serving 20 million customers. Rich joins host Olivia Neal to discuss how DWP has been embedding approaches to accessibility, including by partnering with Microsoft to build the accessibility skills of their employees, which in turn helps them to support jobseekers with disabilities to better use technology in gaining and retaining employment in an increasingly digital workplace. 
 
Click here for transcript of this episode. 
 
Olivia Neal [host] | LinkedIn 
 
Rich Corbridge [guest] | LinkedIn 
 
Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes 
 
Join the Microsoft Ability Summit to learn more about how the newest tech can bridge the accessibility divide.
 
Discover and follow other Microsoft podcasts at news.microsoft.com/podcasts.

Accessibility Fundamentals—Collaborating for Impact

Join host Olivia Neal as she meets Mary Odile Longard, the CEO of i-CITY. Marie Odile shares the approach that she and her team have taken to enable the digital transformation of the City of Brussels. She introduces BRUCE, the new omni-channel platform used by the city, explains the impact of this work on citizens and employees, as well as her lessons for others. 
 
Click here for transcript of this episode. 
 
Olivia Neal [host] | LinkedIn 
 
Marie Odile Lognard [guest] | LinkedIn 
 
Learn more about I-CITY and BRUCE on their website: Home | i-CITY (brucity.be) 
 
Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes 
 
Discover and follow other Microsoft podcasts at news.microsoft.com/podcasts.

A Connected and Citizen-Centered City—Lessons from Brussels

Robyn Scott, the CEO and Co-founder of Apolitical joins host Olivia Neal as they discuss the findings of a new report on generative AI in the public sector. Using examples from Japan, Canada and Portugal, they explore the potential for generative AI to transform government operations. Robyn shares the lessons other public sector organizations can learn from these leading examples, and the 'balance towards optimism' of public servants. 
 
Click here for transcript of this episode. 
 
Olivia Neal [host] | LinkedIn 
 
Robyn Scott [guest] | LinkedIn 
 
Read the report: Transforming Public Sector Services using Generative AI 
 
Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes 
 
Apolitical 
 
Discover and follow other Microsoft podcasts at news.microsoft.com/podcasts/

Transforming Public Sector Services using Generative AI—Global Case Studies

In this episode, guest host AT Ball interviews General Bob Brown, President of Association of the United States Army (AUSA), exploring the evolving role of digital tech in defense. The conversation emphasizes the impact of technologies like AI, cloud solutions, and collaboration across sectors. General Brown highlights the need for talent development and education, emphasizing AUSA's role in navigating the shift to a more digitally-driven military landscape. The episode provides valuable perspectives on the intersection of technology, security, and collaboration in the defense sector, offering a glimpse into the future of digital transformation in the public sector.
 
Click here for transcript of this episode.
 
AT Ball [guest host] LinkedIn
 
Olivia Neal [host] | LinkedIn 
 
AUSA
 
Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes 
 
Discover and follow other Microsoft podcasts at aka.ms/microsoft/podcasts

Digital Transformation in Defense—A Conversation with General Bob Brown

Jonathan Cassar, the Chief Technology Officer and Head of Information Security at the Malta Information Technology Agency (MITA), provides insights into global cybersecurity trends and their implications for the public sector. He discusses strategies to bolster cybersecurity in government and critical infrastructure, approaches to tackling the cybersecurity talent shortage, the integration of human expertise with technology to combat threats effectively, and best practices for automating security operations in government.
 
Olivia Neal [host] | LinkedIn 
 
Alvaro Vitta | LinkedIn
 
Jonathan Cassar | LinkedIn
 
MITA
 
Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes 
 
Discover and follow other Microsoft podcasts at aka.ms/microsoft/podcasts

Leveling the cybersecurity playing field with AI, Machine Learning, and Cloud

New research is rethinking one of the core functions of government – rule making. In this episode, we talk with Alex Roberts, Deputy Head of the Observatory of Public Sector Innovation at the OECD (Organization for Economic Cooperation and Development). He provides clarity to the concept of "Rules as Code" and how it can improve the compliance, efficiency, and integration of rules. We discuss this new model for rule making and the efforts to help governments take a more strategic, deliberate, and systematic approach to innovation through digital systems.
 
Click here for transcript of this episode.
 
Resources
 
Microsoft Learn for Government: Driving transformation in government
 
OPSI research on Rules as Code
 
Free online courses to help 25 million get new digital skills for the COVID-19 economy (microsoft.com)
 
The Future of Public Sector Work: Human-Centered Technology and Policy Strategies, CITRIS Policy Lab

Rules as Code: Rethinking government rule making

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