The Ultimate Book of Influence: 10 Tools of Persuasion to Connect, Communicate, and Win in BusinessChris Helder4
The Lost Art of Connecting: The Gather, Ask, Do Method for Building Meaningful Business RelationshipsSusan McPherson5
The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to PurposeSteve Curtin
The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting ImpressionsNoah Fleming5
Winning Her Business: How to Transform the Customer Experience for the World’s Most Powerful ConsumersBridget Brennan3
The A-Z of Service Excellence: The Essential Guide to Becoming a Customer Service ProfessionalCate Schreck