Дизайн впечатлений: Инструменты и шаблоны создания у клиента положительных эмоций от взаимодействия с компанией и продуктомРоберт Россман5
The Ultimate Book of Influence: 10 Tools of Persuasion to Connect, Communicate, and Win in BusinessChris Helder4
The Lost Art of Connecting: The Gather, Ask, Do Method for Building Meaningful Business RelationshipsSusan McPherson5
The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to PurposeSteve Curtin
Customer Obsessed: A Whole Company Approach to Delivering Exceptional Customer ExperiencesEric Berridge3.9
The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting ImpressionsNoah Fleming5